全方位服务保障

只为更优质的客户体验

0延迟

7×24小时全天候待命，0延迟响应

定期巡检

FAE免费上门，诊断机器人使用状况

OTA升级

远程一键升级软件，终身免费

全流程追溯

公众号可实时查看报修进度

云学堂

用户定制化在线学习平台，随时随地掌握机器人一手知识

1h上门

最快1小时内上门服务

远程运维

APP实时推送机器人工作状

态，60%以上异常问题可远程修复

多渠道报修

高仙机器人微信公众号菜单栏、

400-888-3065电话、FAE一对一在线

高网点覆盖率

售后网点遍布全球30多个国家和地区

No Delays

On call 24/7 with no service delays.

Regular Patrol

On-site FAE to determine robot usage conditions.

OTA Updates

Always free and convenient software updates.

Full-Process Traceability

View maintenance progress in real time through the WeChat Official Account.

Cloud Training

Use the customizable training platform to master first-hand knowledge anytime, anywhere.

1h On-Site Response

Rapid on-site service.

Remote O&M

Monitor robot operating statuses from the app in real-time, with over 60% of errors resolved remotely.

Multi-Channel Service

App quick repair report, WeChat Official Account, repair hotline, and dedicated FAE.

Global Coverage

After-sales outlets in 30+ countries and regions across the world.

Global Service Network

Dedicated FAE

150+ FAEs (pre-sales and after-sales service engineers) covering all of the Chinese Mainland, along with 50+ FAEs in Europe, North America, Singapore, Hong Kong/Macau/Taiwan (China), South Korea, and other regions.

Service Providers

To ensure the timeliness of after-sales services, Gaussian has a number of third-party service provider partners in major cities across the Chinese Mainland capable of providing on-site services.

Vendors

Our vendor after-sales teams have been systematically trained and certified to provide professional after-sales services.

Maintenance Channels

Dedicated service teams

WeChat Official Account

Official customer service

400-888-3065